Working for an independent Plant & Tool Hire company, we are looking for an enthusiastic individual to join our Team at the Aylesbury site. You will be working as a Hire Controller, reporting to the Hire Desk Manager and completing a 12 -15 Month Apprenticeship on-site.
This Apprenticeship program is designed for colleagues new to the Tool Hire side of the business. As well as understanding more about the products & the service & maintenance of them, you will also learn how to provide excellent customer service.
This is a full time, permanent position and is available with an immediate start.
Skills you will learn:
- Process orders and on-hire/ off-hires, ensuring all legal health & safety requirement are met.
- Complete contract documentation for on-hire & off-hires.
- Follow company processes in relation to hire insurance & hire equipment damage, theft, loss & damage.
- Cross-hire equipment according to company procedures.
- Convey transport requirements including locations, delivery times & potential restrictions to drivers.
- Organize the replacement & recovery of defective equipment.
- Process damage agreement & notification documentation.
- Explain to customers the specification of the equipment to be hired, ensuring they understand the health, safety & environmental impacts & operational requirements & procedures.
- For plant supplied with an operator, ensure all licenses are current & valid for the operation & liaise with the contractor to provide such evidence.
- For plant supplied with an operator, ensure all licenses are current & valid for the operation & liaise with the contractor to provide such evidence.
- Explain hire terms, conditions & rates.
- Provide, explain & process hire rates & associated transactions eg. daily rate, insurance excess, damage & cleaning charges.
- Use company IT, technology & systems.
- Comply with company data protection policies & processes.
- Action customer queries & concerns in accordance with company procedures.
Qualifications & Key Skills required:
- GCSE or equivalent English (Grade 1)
- GCSE or equivalent Maths (Grade 1)
- A strong commitment to deliver excellent customer service.
- A strong commitment to deliver excellent customer service.
- IT Literate.
- Must be organized with the ability to prioritize multiple tasks.
- Confident telephone manner.
- Excellent written & verbal communication skills.